We all know of basic on the job training when you first hire a new employee... There’s orientation where the new employee learns the ropes, there’s technical training for software, sexual harassment training, and safety training. These are the standard training most workplaces offer, but what about the training your employees could benefit from that have yet to cross your mind?
Maybe you haven’t heard of some new training programs, maybe there is a need you are unaware of, or maybe training simply hasn’t been a major priority. Let’s dive into a few different training types and why they’re important for developing your employees and your company as a whole.
1. Professionalism Training
Professionalism Training is especially important when you have employees new to the company and want to set a precedent for how they interact with clients and coworkers in meetings, presentations, emails, and so on. Setting standards for these professional interactions will ensure a cohesive interface for clients every time they meet with your company.
Professional training can be best practices for professional dinner meetings such as what to bring, what kind of restaurant to take clients to, and whether dinner is an appropriate setting for the meeting. Also, professional training includes ethics and social responsibility, the values of employees tend to align with the company and in turn, better quality employees inhabit the workplace.
Lastly, professional training can be associated with presentations and the quality standards set when presenting or proposing information to a client. This includes email expectations, when to utilize letterheads, and even workplace attire. Setting these standards early paves the way for your employee to understand their expectations and to ensure your company leaves a great impression on clients and prospects.
2. Interpersonal Training
It is extremely, extremely rare to come across a workplace that does not involve interpersonal interactions. Interpersonal training can make or break a team as well as the culture of an office. When employees learn how to communicate, respect, and collaborate effectively, there are going to be higher levels of productivity and employee morale will soar. Interpersonal training can help individuals learn how to express themselves, understand others, organize teamwork, and cultivate a unified workplace.
Not only is interpersonal training valuable in building a team environment, but it is also great for managing conflicts in the workplace. When employees have the skillset to navigate conflict in the most effective and professional manner, it can help save and even grow coworker relationships. The NADIA Training Institute offers a great training program for Workplace Interpersonal Skills.
3. Diversity Training
“Tolerance and acceptance are the cornerstone of any successful business model.”
Diversity training is important not only for interactions between employees, but also for employees interacting with clients or customers as well. A heightened awareness and acceptance of cultural differences will help your employees to serve customers to the best of their ability which speaks volumes for your company.
Employees interacting in a team environment also need diversity training to ensure collaboration and productivity are at the highest level of function for the ultimate success of the company. Check out REVEX's blog post on Management Dynamics: 7 Ways to Manage Different Generations for some great suggestion on inclusion in the workplace. Diversity Training supports a positive work environment for all employees and all who enter the doors of the company. ESSEC Business School offers a great Diversity & Inclusion in the Workplace course completely online through Coursera.
4. Skillset Training
Finally, offering your employees opportunities to advance their skillset won’t only beef up their resume, it will also benefit your company exponentially. Hubspot Academy offers an array of certifiable courses in sales, marketing, and service FOR FREE on their website. This is a great way to bring some fresh ideas and skills to your team while helping them advance their personal skillset. Investing in your employees is a great way to show you care, to keep them from being stagnant, and to keep your company moving forward.
When I was a manager for a start-up company, it was a very small business. I had to wear many hats. Luckily, I had a boss who provided me with all the resources to be successful and accomplish tasks where I had limited experience. I’m a chronic learner, I never want to stop pushing myself and growing professionally and these free courses do not take much time and are full of valuable content. Not to mention… MOST of them offer certifications FOR FREE!
In conclusion, offering non-traditional training to your employees can prove to benefit them and your company in ways you have not considered. Every opportunity for employees’ personal growth is an opportunity for your company to grow as well because employees run your company! Invest in your people and they will invest back! Please feel free to share any training or certification resources you recommend or ask any questions in the comment section below!
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Thanks so much for reading!
Elmokadem, Peri. “7 Different Types of Employee Training Programs.” Uscreen, Uscreen, 5 Feb. 2020, www.uscreen.tv/blog/6-types-online-employee-training-programs/.
“HubSpot Academy - Homepage.” HubSpot Academy, Hubspot, Inc., academy.hubspot.com/?hubs_signup-url=academy.hubspot.com%2Fcourses%2Fservice&hubs_signup-cta=null.
“Top 10 Employee Training Topics You Should Be Covering in Your Business.” Workplace Languages, 28 June 2020, www.workplacelanguages.com/top-10-employee-training-topics/.
“Types of Training.” Human Resource Management, University of Minnesota Libraries Publishing Edition, 2016. This Edition Adapted from a Work Originally Produced in 2011 by a Publisher Who Has Requested That It Not Receive Attribution., 22 Mar. 2016, open.lib.umn.edu/humanresourcemanagement/chapter/8-2-types-of-training-2/.